OPERATIONS – STAFFING SOLUTIONS
OVERVIEW
A security operations center (SOC) is a centralized unit that deals with security issues on an organizational and technical level.
CLIENT ISSUE/PROBLEM
The client unhappy with the talent provided through its original vendor contract, turned to ESG to recruit, provide, and manage the team
SOLUTION
ESG (BCP parent company) provides an 8-person team (2-person teams) that conducts 24/7 operational surveillance for ONCOR meeting the fully credentialed requirements for Level 1 and Level2 analysts. The team is responsible for ensuring the safety of client and server systems, networks, applications, databases, and electronic information, and to protect the systems from security violations, access, or destruction. The team alsoimplementsIT security policies covering protocols, applications, networks, client and server systems, personnel, and other risk management mechanisms.
CLIENT BENEFITS
ESG provides a more in-depth relationship with the client, providing regular time and performance reporting, is involved directly in HR management (e.g., human resourcing and scheduling), and works to ensure seamless and continuous coverage of the SOC.
