Print Server Administrator

Print Server Administrator (DE1JP00002992)
Location: Glen Allen, VA
Max Pay Rate: $30.63/hr ST (Non-exempt)
Per Diem: N/A
Start: May 29, 2023
Duration: 2 years (May 2025)
Hours: FT 40 hr/wek (on-site fully)

Job Summary:
• Operate and maintain the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate device drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices
• Identify, create, configure, and manage current network print queues as necessary to include setup and testing of all print devices to include printers, copiers, multifunctional devices, and any other device requiring management through the print server infrastructure
• Monitor and actively respond to assigned service request tickets
• 3-5 year experience with Windows Server Print Queue Management (Active Directory Printing)
• HP management applications (WebJetAdmin, HP Access Control Secure Pull Print, HP Advance, & HP Security Manager)
• OpenText Output Server management (printing, paging, outbound faxing, etc.)
• OpenText Fax2mail (Faxing)

Additional Qualifications and Skills 
• High Attention to detail, Ability to multitask
• Comfortable with command line interface, Knowledge of Unix/Linux helpful.
• Ability to pick up 3rd party software quickly
• Ability to troubleshoot and resolve server/application issues
• Ability to remotely diagnose printer & print server issues
• Customer Service orientation, Ability to interface with various departments and customer groups
• Knowledge of SAP/Mainframe helpful
• Knowledge of Microsoft Office applications
• IT Support background preferred
• Flexible to change

The top must have skill sets : 
-Operate and maintain
-Windows Server Print Queue Management (Active Directory Printing)
-HP management application
-OpenText

Knowledge of software applications and hardware is desired.
Customer Service Skills: Possesses a broad understanding of customer needs and of how to meet those needs.

Technical: Has the ability to translate that knowledge gained by education and/or experience into benefits for the customer.

Expert communicator: Must be an able listener. Communicates early and often with the customer keeping them informed of the situation.

Judgement: Ability to respond to multiple customer and employee/contractor requests or demands.

Teamwork: Willingly cooperates and works collaboratively towards solutions that generally benefit all parties and accomplishes company/group objectives.