Metering Field Scheduling Analyst 1 (DE1JP00003015)

Metering Field Scheduling Analyst 1 (DE1JP00003015)
Location: Richmond, VA (Local, then fully remote after training) – West Broad ST
Max Pay Rate: $22.93/hr ST
Start: June 5, 2023
Duration: 12 months
Hours:  12:30 – 9PM

Job Summary:

Analyze daily order priority, order volume, & resource availability to ensure efficient routing & dispatching to field personnel.
Develops skills for communicating with field metering personnel through various channels to adjust routes and work accordingly.
Develops the ability to efficiently monitor and initiate routing plans throughout the day to ensure highest priority orders are dispatched to accommodate an 8 hour day
Learns to determine resource needs, and to initiate callouts.
With assistance, supports communications from Call Center representatives, field Operations and Construction personnel, Billing, Credit, Regional Operations Center (ROC), as well as external customers.
With training performs a wide variety of specialized and complex metering functions
Learns a wide variety of information related to Metering Operations and procedures to be able to answer questions;
With training, utilizes computer systems and/or related equipment to record, enter, store and retrieve information
Compiles regular and special reports using established formats and procedures.

Required Skills
1. Critical thinking/Analytical
2. Strong Written and Oral communication
3. Microsoft Office Suite

Desired Skills
1. SAP and/or Routing Dispatch capabilities
2. Call Center Experience

Soft Skills
1. Positive Attitude
2. Adaptability
3. Effective Team Player along with ability to work independently
4. Good Communication/Listening skills

Required Education
HS diploma or GED equivalent