Client Services Assistant – Tampa, FL

Client Services Assistant – Tampa, FL

Anticipated Pay Rate: $27.00
Proposed Start Date: May 2023
Anticipated End Date: December 2023 (likely to extend)
The hiring manager would like to source for bilingual candidates X2 if possible
Due to the nature of information/material this role is onsite only.
Short Description:  The Client Services Assistant performs a wide variety of administrative and supportive tasks and duties to assist customers applying for LIHEAP (Low Income Home Energy Assistance).

Complete Description:

Summary: The Client Services Assistant performs a wide variety of administrative and supportive tasks and duties to assist customers applying for LIHEAP (Low Income Home Energy Assistance).

Duties & Responsibilities
Includes the following:

• Must have strong interpersonal skills and the ability to act in a professional and considerate manner along with the ability to honor and maintain confidentiality.
• Handles incoming/outgoing calls for services. Performs initial screening of potential clients to determine eligibility and basic needs. Schedules appointments for services when appropriate.
• Maintains confidential files; inputs reports, business correspondence, minutes, forms and other written material.
• Prepares and submits vouchers and processes invoices for payment. Verifies that all information is accurate and complete.
• Certifies and verifies applicants for compliance with program guidelines.
• Sets up an information and referral resource filing and tracking system; maintains files, records, and logs.
• Independently prepares program reports using a variety of materials from standard sources.
• Tracks grant proposals; receives telephone inquiries and calls; follows up on inquiries on behalf of the supervisor. Schedules appointments.
• Enters data in database system.
• Gathers information for MIS reports and submits completed documents to applicable sources.
• Prepares travel reports and itineraries.
• Performs other related duties as assigned.

EDUCATION AND/OR EXPERIENCE:
High School Diploma or General Education Degree (GED) and two years’ experience in clerical support work.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Write reports, business correspondence, and procedure manuals; and effectively present information and respond to questions from groups of managers, clients, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio and percentages.

REASONING ABILITY:
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS and ABILITIES:
Must have means of transportation